This can be requested by the Retailer / Wholesaler / Distributor or End user. If the product is faulty OVER 7 days of purchase it must go via the Repair procedure, if unable to repair a replacement will be sent. If the product is faulty WITHIN 7 days of purchase it can be Returned for Full Credit or Replacement – The faulty unit must be returned to the Retailer / Wholesaler / Distributor, TTI Returns DO NOT deal with End Users – Business to Business Only. Anyway, when the time comes, I'll be switching to Dewalt.Please see below the Milwaukee Return Guidelines It's not the old Milwaukee Electric Tool, it's a Chinese company selling made in China tools, mostly at Home Depot, with poor customer service. Truth, these tools have been good but not really great. They piss me off telling me I filled out the web form incorrectly - their web site was all jacked up that day but I filled it out right.
Long story short, huge run around, I have to pull up the receipt - they claim it was made in 2018 by the serial number, not likely, this is a busy supply house. Today, I get a call, they have evaluated it and it will be up to $113 for a "Ligthing Max Repair" - do I want to pay for the repair, pay to ship it back broken, or have them scrap it? I call for warranty claim, they direct me to the web site, I get a shipping label, send it in. It's been lightly used since I bought it six months ago at the supply house on one of the days when the reps are there with demos etc. So 12 days ago my Milwaukee M18 hammer drill driver dies, almost no power.
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