Your issues will take top priority and we aim to respond to all premium customers within 12 hours. You can upgrade to Premium for even greater coverage and quicker response times.įor businesses that need that extra peace of mind Macrium is pleased to make available the option of 24/7 online and telephone support. If needed we can remote access into your system to resolve problems wherever you are in the world. As part of this annual subscription you will get Major updates (i.e. Support and Maintenance for Business UsersĮnjoy 12 months of support via email and, if needed, remote access to your problem system.v8.0 to v8.x) will be perpetual for the life of Macrium Reflect 8. Support Forum access and Minor updates (i.e. This will ensure that not only do you get a great backup tool for your home PCs, but you know that there is help if you need it. Macrium Reflect 8 Home Edition includes 12 months free Technical Support. We normally expect to resolve your problem at first response however that is sometimes not achievable.ĭon't forget, there are plenty of online resources available in our knowledge base and you can connect with other customers in our forums.
The response times are best efforts and not time to resolution. Home Essentials is for 12 months only and cannot be renewed, unless a new license is purchased. The business Support and Maintenance subscriptions are for 12 months and must be renewed on or before the expiry date to retain access to support and maintenance. Your account with history will be migrated, but you will be prompted to recreate your password. This is part of a continuing process to improve the quality of our support service. Please note: We are switching over to a new helpdesk system. Support and Maintenance can be renewed annually after year 1. The purchase price includes the perpetual license plus one year FREE Standard Support and Maintenance.
0 kommentar(er)
